Frequently Asked Questions

How to track my delivery?

You will receive the delivery tracking number and, the same can be used to track the delivery status.

How long will it take to deliver my mangoes?

In the best case, it takes 1-3 working days after dispatch by post. We import mangoes every week on Wednesdays, and we should be able to dispatch on Thursday. 

The orders we receive on Thursday/Friday will be dispatched on the following week.

However, due to unforeseen circumstances, some mango varieties may not be available every week. There could be a possible delay subject to stock availability.

How many mangoes can I order per delivery?

We accept bulk orders and also options to resell. This is subject to stock availability.

What happens if I get damaged or bad mangoes?

Photo proofs of damaged mangoes have to be sent within 24 hours after delivery to our e-mail address, complaints@frische-mangos.de

However, we reserve the right to issue refunds at our sole discretion.

How can I contact you if I have queries or complaints?

Please get in touch with us here,  complaints@frische-mangos.de, and we will be happy to assist you.

What is the shelf life of Indian mangoes? How long can I store them?

The shelf life of Indian mangoes is between 5 to 10 days post-harvesting. But depending on the weather and biological conditions, the mangoes could ripen faster.

Can I refrigerate the mangoes? How can I ripen the mangoes faster?

Mangoes could be refrigerated only when they fully ripen. For natural ripening, store it at   room temperature. For faster ripening, submerge the mangoes in a bowl of uncooked rice or newspaper. Check after 10 hours. It should ripen in a day or two.